Shaping End-to-End Customer Experiences
Shaping End-to-End Customer Experiences
Shaping End-to-End Customer Experiences
Hi, I’m Jasmin — a Service Design Consultant who helps organizations align services with the customer journey, connecting business goals with human needs through design, systems thinking, and collaboration.
Hi, I’m Jasmin — a Service Design Consultant who helps organizations align services with the customer journey, connecting business goals with human needs through design, systems thinking, and collaboration.
Hi, I’m Jasmin — a Service Design Consultant who helps organizations align services with the customer journey, connecting business goals with human needs through design, systems thinking, and collaboration.
Projects
Designing for Transformation
Explore how I’ve helped organizations across manufacturing, automotive, and HR tech rethink their services, optimize processes, and enhance customer and employee experiences.
Need customized services?
Need customized services?
Cultural Awareness
+30%
Cultural Awareness
+30%
Cultural Awareness
+30%
My approach
AI Maturity & Readiness Audit
Help organizations understand where they are on their AI development journey — from basic automation to agentic, conscious systems — and identify the cultural, structural, and technological gaps preventing progress.
A service-design-inspired evaluation framework.
Org. psychology + enterprise systems + AI strategy
Why choose me
I strive to deliver value to my clients
I strive to deliver value to my clients
I am dedicated to providing the highest level of service, delivering innovative solutions, and exceeding expectations in everything I do.
I am dedicated to providing the highest level of service, delivering innovative solutions, and exceeding expectations in everything I do.
My Service Design Process
My Service Design Process
My Service Design Process
I use a human-centered, systems-based approach to design experiences and processes that connect people, business, and technology. My framework follows the Double Diamond process, enhanced with Salesforce-driven insights to enable scalable and data-informed transformation.
I use a human-centered, systems-based approach to design experiences and processes that connect people, business, and technology. My framework follows the Double Diamond process, enhanced with Salesforce-driven insights to enable scalable and data-informed transformation.
I use a human-centered, systems-based approach to design experiences and processes that connect people, business, and technology. My framework follows the Double Diamond process, enhanced with Salesforce-driven insights to enable scalable and data-informed transformation.
30%
Growth measured
25%
Cost savings
30%
Growth measured
25%
Cost savings
30%
Growth measured
25%
Cost savings
My commitment
I build solutions to drive results
With my proven track record, collaborative approach, and commitment to excellence, I am uniquely positioned to help you overcome challenges, seize opportunities.
Testimonials
What Clients and Colleagues Say
Feedback from teams and organizations I’ve collaborated with — reflecting my approach to service design, collaboration, and creating meaningful business impact.
A strong and up-to-date expertise was continually expanded through self-initiative and effectively applied to achieve organizational goals.
Operations Manager
IBM Deutschland |HR Business
She adapts quickly to new situations, approaches her tasks with care and accuracy, and applies her experience to solve challenges effectively.
Head of Personnel Services
Siemens AG Germany
She consistently managed complex and evolving business requirements with flexibility and precision.
Operations Manager
IBM Deutschland |HR Business
Her performance consistently met expectations and contributed to the success of her projects.
Head of Personnel Services
JS Solutions
A strong and up-to-date expertise was continually expanded through self-initiative and effectively applied to achieve organizational goals.
Operations Manager
IBM Deutschland |HR Business
She adapts quickly to new situations, approaches her tasks with care and accuracy, and applies her experience to solve challenges effectively.
Head of Personnel Services
Siemens AG Germany
She consistently managed complex and evolving business requirements with flexibility and precision.
Operations Manager
IBM Deutschland |HR Business
Her performance consistently met expectations and contributed to the success of her projects.
Head of Personnel Services
JS Solutions
A strong and up-to-date expertise was continually expanded through self-initiative and effectively applied to achieve organizational goals.
Operations Manager
IBM Deutschland |HR Business
She adapts quickly to new situations, approaches her tasks with care and accuracy, and applies her experience to solve challenges effectively.
Head of Personnel Services
Siemens AG Germany
She consistently managed complex and evolving business requirements with flexibility and precision.
Operations Manager
IBM Deutschland |HR Business
Her performance consistently met expectations and contributed to the success of her projects.
Head of Personnel Services
JS Solutions
My blog
Explore insights and stay ahead
Explore insights and stay ahead
Insights and reflections on service design, digital transformation, and the evolving role of AI in creating end-to-end customer value.
Insights and reflections on service design, digital transformation, and the evolving role of AI in creating end-to-end customer value.
